Efeito moderador da Governança do Conhecimento sobre o engajamento no trabalho de servidores públicos

Abstract

The research explores the moderating effect of Knowledge Governance – from the portuguese Governança do Conhecimento (GovC) – on public servants' work engagement, aiming to understand how this governance interacts with individual and contextual factors to influence work engagement. Based on a literature review, a series of hypotheses were formulated to analyze the role of GovC as a moderating construct for variables including openness to change, life satisfaction, career satisfaction, leadership, conflicts, and organizational justice. The research followed a quantitative approach, using an applied design and a survey as the data collection instrument. The sample consisted of employees from the Court of Justice of the State of Paraná. For data analysis, multiple regression and moderation analysis were conducted with the aid of the statistical software Jamovi. The research is justified by its potential to offer benefits to both the organization and the employees. At the organizational level, effective implementation of Knowledge Governance can enhance productivity, facilitate informed decision-making, optimize resource efficiency, and strengthen organizational culture. At the individual level, employees may experience a more motivating work environment with strategies aimed at professional development, resulting in greater satisfaction and work engagement. The main findings indicate that Knowledge Governance acts as a moderator between individual and contextual factors and public servants' work engagement. This finding highlights the importance of well-structured GovC practices to improve the work environment and employee motivation. The research's contribution includes filling gaps in the literature due to the limited number of studies found, especially in the Brazilian context, and offering insights into how Knowledge Governance can positively influence employee engagement, impacting public service efficiency. The novelty lies in the deeper understanding of how GovC interacts with specific individual and contextual factors to shape work engagement, an area still underexplored in current literature.