Proposição de ferramentas para a gestão de unidades de secagem e armazenagem de grãos utilizando gestão por processos

Abstract

Agribusiness is economically important for Brazil and essential when it comes to its economic growth. The availability of food to the population is increasing, which leads to constant concern within the management of agricultural product losses through the supply chain. However, there is a lack of information about these losses in the logistics chain and storage deficiency. Grain storage systems require technical and economic efficiency to meet the need for lodging of products, before the outflow to the consumer market. Companies are constituted by interrelated processes that involve the various functional areas of their organization. Process management aims to, through the recognition and analysis of the processes, improve them and reduce their waste. The objective of this research was to propose tools in order to facilitate the management of a grain drying and storage unit by using process management, with the identification of the processes that constitute it and their interfunctional relationships. The implementation of process management, better visualization of activities and realization of problems that cause inadequate performance of the process, the introduction of the customer's vision, the need to increase customer satisfaction and retention to the company and the identification of the demand for operational investments and employee training were the conclusions presented through the application of the tools. The contribution of this research is related to the understanding of the importance of process management and the aid for the optimization of organizational management. The study allowed improvement points to be noticed, as well as the deficiencies that are present in the grain drying and storage unit that was examined, enabling the development of easily applicable tools for managers. New insights about process management were acquired and it was identified that the same tools, if used in other organizations, will bring similar results and allow analogous improvements. The research was carried out in a grain drying and storage unit, applying the tools for process management. This technique presents a sequence of actions that were used by the company's managers, identifying inconsistencies, in order to assist the management of the business in the process of Grain Storage and Drying. The activities developed took place together with the unit's manager and workers. Flowcharts, graphs and tables were used for the analysis and development of solutions to the problems encountered in the process. The activities: classifying the load, manually unloading, sieving impurities and loading trucks with treated grains displayed difficulties that caused low evaluation by customers.