Gestão de riscos do setor de supermercados em Francisco Beltrão-PR

Abstract

This study aimed to identify, characterize and analyze the risk management in different sizes of supermarkets in the municipality of Francisco Beltrão - PR. And to realize this main goal was delimited specific objectives: to identify and systematize information on risk management from the perspective of the owners or Francisco Beltrão - PR supermarket managers; characterize and analyze the supermarkets Risk Management from the size of the companies, seeking ways to enable point characteristics of companies that adopt best practices (MPs) and; proposed risk management mechanisms to be applied in the supermarket industry. The problem sought to answer: it is possible to identify how managed the risk in supermarkets, taking into account the different sizes in the municipality of Francisco Beltrão - PR? The methodology of this study ranked as exploratory quantitative nature and type of applied research nature. As for the method of approach is classified by the hypotheticaldeductive method. The method of rationalization was the statistical and experimentation of the inductive method. As for the technical procedures were employed resources of descriptive statistics by frequency analysis and cross-checking (crosstabs), which allowed inferences by using the computational tool SPSS 18.0. The survey sample was represented by 48 supermarkets, distributed as follows: 5 large supermarkets; 8 medium-sized; 12 small and 23 small establishments, being obtained 44 responses. The data collection was made through a questionnaire with questions focused on risk assessment that have been applied to the owners or managers of supermarkets. The results answer the question problem this dissertation statistically were proven that the 5 groups of variables, totaling 32 sub-items that generated the following results: companies use economic and financial feasibility analysis plans for expansion or business expansion, has a low level of inventory management, are contradictory in Human Resources management issues, respondents women have been more fitting to process management of contracts with suppliers, entrepreneurs pay little attention to monitoring the competition, it has not been provident as competition generated by social media such as websites, e-commerce and are still quite proficient in the management and control of assets.