A relação do Capital Intangível e das Soft skills nas Core Competencies de uma Instituição de Ensino Pública

Abstract

The present research aimed to verify the influence of Intangible Capital integrated with the Soft Skills of employees on the core competencies of a public educational institution. The studies mentioned in the research indicate that understanding these relationships can clarify the management of intangible resources in line with the optimization of core competencies, especially regarding a central competency that involves offering something with unique characteristics compared to other institutions, given that the university's vision is to produce, systematize, and disseminate knowledge, contributing to human, scientific, technological, and regional development. This aligns with the vision of being a reference as a public university in the production and dissemination of knowledge. Methodologically, a quantitative approach was followed, with theoretical/scientific development on the topic through descriptive research. Data collection was conducted using a questionnaire, initially applied as a pre-test and subsequently in a definitive manner. Data analysis was performed (as in the pre-test) using a structural equation model, analyzed by the SmartPLS4 software. The main results indicate that, although most hypotheses were confirmed, there are improvements to be implemented in these relationships, particularly regarding skills such as professionalism, leadership, flexibility, and empathy, which did not yield statistically significant results. Furthermore, the quantitative research may not cover all the mentioned hypotheses in depth, suggesting the use of qualitative research for future studies. The study provided theoretical and practical contributions, as it enriches the literature and represents an emerging study that can be applied in various contexts. Practically, it is possible to recommend that institutions invest in training programs focused on interpersonal skills.